Privacy Policy

Second Space Privacy Policy

Our contact details 

Name: Nicki Jannaway BSc (Hons) PgC MAA RBAF

Address: Bowls Farm, Castle Rd, Ludgvan, Cornwall

Phone Number: 07719 662476

E-mail: info@second-space.uk

Date: 17/04/2023

The type of personal information we collect 

We currently collect and process the following information:

· Personal identifiers, contacts and characteristics (for example, name and contact details)

· If you have an appointment, I document and keep your medical information to inform treatment and record the acupuncture you have received.   

· The website uses cookies to optimise customer experience and to collect anonymous data for Google Analytics. You can opt out of these. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

· To enable Second Space to contact you about your appointment and treatment

· As a record of the treatment you have received and why I have treated you in the way I did

· For email marketing purposes – with your consent

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@second-space.uk

(b) We have a legal obligation.

How we store your personal information 

Your information is securely stored. 

We keep treatment records for 7 years from your last treatment. We will then dispose your information by deleting the computer records, if any, and by shredding the paper treatment records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@second-space / 07719 662476 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@second-space / 07719 662476 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk